These Terms & Conditions govern the use of the online flower delivery services provided by Florist West Kensington. By placing an order through our website, you agree to be bound by these terms, which apply to all customers residing in or ordering for delivery to West Kensington and the surrounding areas. Please read these Terms & Conditions carefully before placing your order. If you have any questions relating to these terms, please refer to our FAQ or contact our customer service team using the methods provided on our website.
Customers can browse and select products available for flower delivery in West Kensington via our online platform. Once you have selected your desired bouquet or arrangement, add it to your basket and proceed to checkout. To complete your order, you will be required to provide accurate recipient details, delivery address within West Kensington or surrounding areas, your contact information, and any special instructions for the delivery. Please ensure the information provided is correct, as errors may result in delayed or failed deliveries.
After successful submission of your order and payment, you will receive an automatic confirmation on-screen and via email summarising your order details. This order confirmation constitutes our acknowledgment of your order, not its acceptance. Florist West Kensington reserves the right to accept or decline your order at our discretion. In certain circumstances, such as unavailability of specific flowers or products, we will notify you as soon as possible and offer alternative options, a revised delivery date, or a full refund.
All flower products are subject to seasonal availability. In the event that we are unable to supply the exact product or particular flower varieties as displayed on the website, we reserve the right to substitute with flowers of similar style, value, and quality. We make every effort to maintain the integrity and aesthetic of the original bouquet or arrangement. Any substitutions will be carried out with utmost care and attention, ensuring customer satisfaction.
All prices on the Florist West Kensington website are displayed in Pound Sterling (£) and are inclusive of VAT where applicable, unless stated otherwise. Delivery charges applicable to West Kensington and surrounding areas will be clearly specified at checkout before completing your purchase.
Payment for online orders can be made securely using the payment methods offered at checkout, which may include major credit or debit cards and approved third-party payment solutions. Your payment will be processed at the time of order placement. Ensure your payment details are current, complete, and accurate. In the event of a payment processing issue, your order may be delayed or cancelled. We do not accept liability for failed deliveries resulting from incorrect payment information.
Florist West Kensington aims to deliver orders to recipients within West Kensington and the surrounding postcode areas during the selected delivery date and time window. Standard and same-day delivery options may be available for eligible locations and products, subject to availability and cut-off times, which are stated on our website. While we strive to meet your preferred delivery schedule, we cannot guarantee specific delivery times due to factors beyond our control, including traffic conditions and unexpected events.
It is the customer's responsibility to ensure the recipient will be available to receive the order at the delivery address. In cases where the recipient is not present, we may attempt to deliver to a neighbour or leave the flowers in a safe location at the premises, with a notification card left for the recipient. Florist West Kensington does not accept responsibility for orders that cannot be delivered due to incorrect or incomplete delivery information supplied by the customer.
For non-perishable goods, you may have the right to cancel or amend your order within a statutory cooling-off period under the Consumer Contracts Regulations 2013. However, due to the perishable nature of flowers and associated products, cancellations or amendments to orders must be made at least 24 hours prior to the scheduled delivery date. To request a cancellation or amendment, please contact us using the details provided on our website as soon as possible. Orders that have already been prepared, dispatched, or delivered cannot be changed or cancelled.
If an order is cancelled in accordance with these terms and within the permitted time frame, we will process a refund to the original payment method. Partial or full refunds outside these terms are at our discretion, subject to the status of the order at the time of cancellation.
Florist West Kensington aims to deliver all products to the highest quality standard. If for any reason you are dissatisfied with your flower delivery in West Kensington or the surrounding areas, please contact us promptly, preferably within 24 hours of receipt. Complaints should be accompanied by evidence of the issue, such as photographs. As flowers are perishable, we are only able to consider complaints and refund requests made within 48 hours of delivery.
We may offer a replacement product, partial refund, or full refund depending on the circumstances and at our discretion. No refunds are provided for customer errors, including incorrect delivery details or missed deliveries where flowers were left per prior instructions or in a safe location.
Florist West Kensington shall not be liable for any indirect, special, or consequential loss or damages arising from the use of our online flower delivery service. Our aggregate liability to you in connection with any order shall not exceed the total price paid for the goods supplied. We are not responsible for delays or failures in delivery arising from events outside our reasonable control, including but not limited to adverse weather conditions, vehicle breakdowns, or unforeseen recipient absence.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or any other liability which may not be lawfully excluded or limited under UK law.
By placing an order with Florist West Kensington, you confirm that you are legally capable of entering into binding contracts, are at least 18 years old, and that the details you provide are true, accurate, and complete. You agree not to use our online service for unlawful or fraudulent purposes or to harm, threaten, or abuse staff, couriers, or recipients.
All content, design, graphics, photographs, and trademarks on the Florist West Kensington website are the property of Florist West Kensington or its licensors and are protected by copyright and intellectual property laws. No parts of the website or its content may be copied, reproduced, or used for commercial purposes without our prior written consent.
Your privacy is important to us. All personal information provided for order processing and delivery will be handled in accordance with current UK data protection legislation. For details on how we collect, use, and store your personal data, please refer to our Privacy Policy on the website.
Florist West Kensington reserves the right to update or amend these Terms & Conditions at any time to reflect changes in our business, legal requirements, or for any other reason. Any amendments will take effect when posted on our website. We encourage users to review this page regularly to stay informed about the terms applying to flower delivery in West Kensington and beyond.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms, or the provision of our online flower delivery services in West Kensington, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid, unenforceable, or unlawful by a court or competent authority, the validity of the remaining provisions shall not be affected. The unenforceable provision will be deemed modified or removed to the minimum extent necessary to make it enforceable, while preserving the overall intent of the original provision.
Any failure or delay by Florist West Kensington to exercise any right or remedy provided in these Terms & Conditions does not constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
These Terms & Conditions, together with any referenced documents and policies, constitute the entire agreement between you and Florist West Kensington regarding your use of our online flower delivery services in West Kensington and surrounding areas, superseding all previous agreements and understandings.
Note: These Terms & Conditions apply to all customers ordering flower deliveries with Florist West Kensington, including those in West Kensington and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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