Florist West Kensington Returns & Fresh Flowers Policy

Our Commitment: Fresh Flowers Guaranteed in West Kensington

At Florist West Kensington, we are proud to serve our community as a trusted, local florist dedicated to delivering only the freshest blooms. Whether you’re celebrating a special occasion at home, sending thoughtful wishes to loved ones, or brightening up your West Kensington workplace, your satisfaction is our highest priority. We guarantee the freshness of every flower arrangement we deliver to households and businesses throughout the area.

Damaged-on-Arrival Policy

If your flowers or floral arrangements arrive damaged, wilted, or not in the exceptional condition you expect, please notify us as soon as possible after delivery. In order to assess the issue and help us process your request quickly, we may ask you to provide a photo of the damaged flowers along with your order information. Our team will review your case and ensure your concerns are addressed promptly and courteously.

Freshness Guarantee & Window

We stand behind our fresh flowers guarantee for all deliveries in West Kensington. Our arrangements are hand-prepared daily, and we promise your flowers will remain fresh and beautiful for a minimum of five days from the delivery date, provided they receive adequate care (including fresh water and a cool location). If, for any reason, your flowers fail to last the full freshness window, please contact us within this period so that we may resolve the situation for you.

Refund & Replacement Options

Your peace of mind matters to us. If your order does not meet our quality standards, or if you experience issues related to freshness or damage upon arrival, you may choose from the following options:

• Replacement: We will deliver a fresh replacement bouquet at the earliest opportunity, ensuring your experience is as delightful as you deserve.
• Refund: If a replacement is not suitable, we’ll issue a full or partial refund based on the nature of the issue, directly to your original payment method.

Simply notify us within 48 hours of receiving your order with the necessary details, and our customer service team will guide you through the next steps.

How to Make a Complaint

We value feedback from all our West Kensington customers, as it helps us improve and maintain the highest floristry standards. For any complaints—whether about flower quality, delivery service, or your overall experience—our process is quick and straightforward:

1. Contact our team as soon as possible, ideally within 48 hours of delivery, providing your order details and description of the issue.
2. We may request supporting photos or further information to help us understand and resolve the matter.
3. Our management will review your complaint, and we aim to respond within one working day.
4. Depending on the circumstances, a refund, replacement, or alternative satisfactory resolution will be offered.

Your trust keeps us blooming and serving West Kensington with pride. If you need advice on caring for your bouquet or have suggestions for our flower shop, we are always happy to help.

Trusted Local Florist for West Kensington Households & Businesses

As a local florist rooted in West Kensington, we are dedicated to brightening your days with the freshest flowers and exceptional service. Thank you for choosing us for your home, office, and gift needs—we remain at your service for orders, queries, or aftercare support.